Full Terms for West Ham Flower Delivery

Terms & Conditions – Online Flower Delivery West Ham

Introduction

Welcome to our terms and conditions page for Florist West Ham's online flower delivery service. Please review these terms carefully before placing your order. These terms govern your use of our online platform and the purchase of products for delivery in West Ham and neighbouring areas. By placing an order with us, you confirm your acceptance of these terms and agree to be bound by them.

Scope of Service

Florist West Ham offers an online flower delivery service to customers in West Ham and throughout the surrounding areas. Our terms and conditions apply to all users of our site and all purchases made for delivery within our designated delivery zones.

Order Process

Orders must be placed through our online shop using the forms provided. When you submit your order, you are making an offer to purchase a product. Our order process is as follows:

Selection: Choose your desired floral arrangement or products and add them to your basket.
Checkout: Proceed to our secure checkout page, where you will enter recipient and delivery details.
Review: Review your order summary and confirm the accuracy of all provided information, including the delivery address, message (if any), and chosen delivery date.
Payment: Complete payment using the available payment methods. Your order will not be accepted until payment is processed successfully.
Acknowledgement: You will receive an automatic order acknowledgement by email, confirming receipt of your order. This does not signify acceptance of your order.
Acceptance: Acceptance of your order and the formation of our contract will occur when your order is dispatched for delivery. We reserve the right to refuse any order prior to dispatch at our discretion.
Delivery: Your order will be delivered to the specified address in West Ham or an eligible surrounding area on the selected date, unless otherwise notified.

It is essential that you provide accurate and complete details at the time of ordering. We cannot accept responsibility for non-delivery due to incorrect or incomplete details provided by you.

Flowers, Products & Substitution Policy

All floral arrangements are subject to availability. We may need to substitute flowers or packaging to ensure timely delivery and freshness, particularly at peak times. Substituted flowers or items will be of equal or greater value. If a significant change is required, we will endeavour to contact you and seek your agreement prior to delivery where time permits.

Product images on our site are for illustration purposes only. Actual arrangements may differ in appearance due to seasonal availability and the natural variability of flowers.

Prices and Payments

The price for each product is stated on our website. Prices include VAT where applicable but exclude any delivery charges, which are specified separately during checkout. While we aim to ensure pricing accuracy, we reserve the right to correct errors should they occur. In the event of a pricing error, we will inform you as soon as possible and give you the option to cancel or reconfirm your order at the correct price.

We accept payment through the secure payment methods indicated at checkout. Your payment will be processed at the time of ordering. By submitting your order and payment, you warrant that you are authorised to use the payment method and that you have sufficient funds to cover the transaction. Orders not accompanied by full payment will not be processed.

Delivery Terms

Florist West Ham offers delivery within West Ham and selected nearby areas. Delivery dates and timeslots are selected by you during checkout but cannot be guaranteed, especially during busy periods or due to unforeseen circumstances. We will make reasonable efforts to deliver on your requested date. Where delivery is delayed or prevented for reasons beyond our control, we will notify you as soon as possible.

We strongly advise you to ensure that the recipient, or someone on their behalf, will be available at the specified delivery location and time. If no one is available, we may attempt to leave flowers with a neighbour or in a safe place, and a delivery note will be left for the recipient. If we are unable to complete the delivery, we will contact you to arrange redelivery, which may incur an additional charge.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Orders may be cancelled with a full refund if notice is received at least 24 hours before the scheduled delivery date. After this period, due to the fresh and perishable nature of flowers, and our preparation processes, cancellations may not be possible and you may not be entitled to a refund.

We will endeavour to accommodate requests for amendments to orders, such as changes to messages or delivery addresses, provided we receive notification in reasonable time. We cannot guarantee that requests received less than 24 hours before delivery can be actioned.

Returns and Refunds

Due to the perishable nature of our products, returns are generally not accepted. However, if your order arrives damaged or is not as described, please notify us within 24 hours of receipt. You may be required to provide photographic evidence of the issue. Where the claim is validated, we may offer a refund, replacement, or redelivery at our discretion.

If we are unable to deliver your order due to circumstances within our control, you will be entitled to a full refund of the affected products and any applicable delivery charges.

Liability

Florist West Ham is committed to providing quality service and products. However, our liability is limited as follows:

We are not liable for late or missed deliveries arising from incorrect or incomplete information provided by you.
Our maximum liability for any claim relating to your order will be limited to the value of the affected product(s) plus any applicable delivery charges.
We shall not be liable for any indirect or consequential loss, loss of enjoyment, or loss of business resulting from the use of our service or products.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be lawfully excluded under UK law.

Customer Responsibilities

You are responsible for verifying that all details entered are correct before placing your order. You should check your order confirmation on receipt and notify us immediately of any errors or concerns.

It is your responsibility to inform the intended recipient of the delivery if appropriate and ensure the delivery location is accessible. Any further delivery attempts due to inaccessibility or recipient unavailability may incur additional charges.

Personal Data

When you order flowers online with Florist West Ham, we collect personal data such as your name, contact information, and recipient details to process your order and arrange delivery. We process data in accordance with UK data protection laws and our privacy practices. We do not sell, rent, or share your data with third parties except as necessary for processing your order and providing agreed services.

Events Outside Our Control

We are not liable for any failure to deliver or delays in delivery due to circumstances beyond our reasonable control. Such events may include, but are not limited to, adverse weather, acts of God, strikes, traffic disruptions, pandemic impacts, or supplier failures.

Changes to These Terms

We reserve the right to update or change these terms and conditions at any time to reflect changes in our operations or legal requirements. Updated terms will be posted on our website and will apply to all new orders placed after the effective date. We recommend reviewing these terms regularly before placing further orders.

Governing Law and Jurisdiction

These terms and conditions, and any disputes arising from your use of our services or products, are governed by and construed in accordance with the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to all such disputes.

Contact Information

If you have any questions or require clarification about these terms and conditions, please contact us via the methods provided on our website. We are happy to assist with any enquiries ahead of placing your order or following your delivery.

Coverage

These terms and conditions apply to all customers placing orders for delivery within West Ham and the surrounding areas. We appreciate your trust in Florist West Ham for your flower delivery needs and look forward to serving you efficiently and reliably.