Our Florist West Ham Returns, Refunds & Complaints Policy

Damaged-on-Arrival Policy

At Florist West Ham, we take pride in handcrafting and delivering beautiful, fresh flowers to homes and businesses throughout West Ham and the surrounding area. To ensure your satisfaction, our team packages every bouquet with maximum care. In the unlikely event that your flowers arrive damaged or not in optimal condition, we are here to help. If you notice any damage or quality concerns upon receiving your delivery, please contact us as soon as possible on the day of arrival. Providing photographs of the damage can help us resolve the situation quickly and efficiently.

Fresh Flowers Guarantee & Freshness Window

As a trusted local West Ham florist, we stand by our Fresh Flowers Guarantee. We promise that every arrangement you receive from Florist West Ham will arrive in pristine condition and maintain its freshness for a minimum of 5 days from the day of delivery, provided the flowers are cared for according to our care instructions. Our expert florists select only the finest and freshest stems each day, ensuring optimal vase life and customer satisfaction. If, for any reason, your flowers do not stay fresh within this window, please let us know so that we can make it right.

Refund & Replacement Options

Your happiness is very important to us. If your flowers arrive damaged, do not meet our freshness guarantee, or are not as described, you are entitled to request a refund or a replacement bouquet. Our team will review your request promptly and advise on the next steps. For most cases, you will have the option to choose between a full refund or a replacement delivery at no extra charge, based on your preference and the circumstances of your order. We aim to process all eligible refunds within 3–5 working days after confirmation of the issue.

Returns Process

We do not require the return of perishable flowers due to the nature of the product. However, if possible, please retain the original bouquet and packaging until your complaint is resolved, as this can assist with our assessment. For any item that is not perishable or if a return is specifically requested by our team, we will provide clear instructions to make the process as smooth as possible for you.

How to Make a Complaint

If you are not satisfied with any aspect of our flowers or service, please get in touch with us promptly with your feedback and details of your order. We value every customer and take all complaints very seriously. Our dedicated team will review your complaint, investigate fully, and respond with a solution as soon as possible, usually within 2 working days. We use all feedback to improve our products and service for the West Ham community.

Trusted Local Service

Florist West Ham is proud to be a trusted and established local florist serving both households and businesses in West Ham and nearby areas. We are committed to providing every customer with exceptional service and only the freshest flowers. If you ever have any concerns, please be assured that we will do our utmost to resolve your issue to your satisfaction and strengthen the trust our local customers place in us.